BOH unit1.2 Executive managers Case study Carefully read the case study about Ms. Bailey and take note of all her ineffective and frustrating actions, as well as her poor management decisions. Ms.Victoria Bailey is the manager of the Toronto outlet of My Better Side, a women’s clothing store. Although the company has an elaborate recruitment policy, the average turnover rate of employees at Bailey’s location is only four weeks. Based on the feedback of former employees, Bailey appears to be the reason behind the store’s inability to hold on to its staff. She is reported to have verbally abused sales staff in front of customers and also tends to play favourites. Not having come from a retail background, she does not have a strong knowledge of what it takes to run a clothing store. To make things worse, she does not seem to make any effort to seek advice from her more experienced sales staff. Her stock orders are spontaneous and not well thought out. She constantly and impulsively changes her mind and her priorities. As a result, staff members are frequently confused about what they are supposed to do. When she does give instructions, they are often confusing and do not follow any logical sequence. She treats each new problem as a top priority, which often results in other tasks not getting done. Using the content that you have studied so far in this course, explain what Ms.Victoria Bailey did (or did not do) that should earn her the title of “Challenging Manager.” List your answers. Ms. Bailey has been fired! You have been hired to take over her position. Things are a mess but you are confident you have what it takes to succeed. You have minimal experience working in retail clothing but you know the skills required for effectively managing the store and you are willing to learn and grow. Identify the three managerial skills learned in this activity that you would need. What skills do you think are the most important for each management level? For every managerial skill learned, identify which level of management can utilize these skills the most. Provide an explanation in the text entry boxes provided. 1. Technical Skill 2. Interpersonal Skill 3. Conceptual Skill Now you can re-visit the “Transferable Skills table” that you completed and saved in Learning Activity 1. Re-visit the table and, for each transferable skill, identify connections between this transferable skill and management skills. Find examples from your personal experience and/or your readings to illustrate |